You are NOT being clear or simple!


Some things in life are pretty obvious. Like when there are no clouds in the sky, it is not raining out. Or a locked door means you need a key to get in. Not to mention that someone driving a Chev couldn’t afford a Mercedes. These things are obvious in life. They need no explanation, they need no directions or 4 year University degrees to understand.

So when you get a call on the phone and the client says the following, how would you respond?

Client: “My account is not clear. I want to know if I can add another product.”

Client only has 4 licenses and all show activated/in use.

“Are you using all 4 CPU license? If yes, then no. If no, then yes. Can I make it any more clear?”

Seriously? If you have 4 quarters of your tank showing full, would you call a gas station and ask if you can put more gas in your car? If you had a 4-course meal, would you ask the waiter for the 5th course? Damn people…..where the hell are your brains?

And yet another clueless client emails in with a paragraph-length problem. I advised client to contact another department and provided an email address. Client replies ‘it’s not that simple’. What? We tell you where you can get help and you say no? See, this is a prime example why I started this blog. Even when you give them the direction or help they need, they still just don’t get it. Much like neutered dogs. Ugh.

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